1. Home
  2. Education Walkthrough FAQs and Troubleshooting
  3. I paid for premium on my device but the app won’t update. What do I do?

I paid for premium on my device but the app won’t update. What do I do?

We know this is a frustrating situation. We are aware of this challenge and are working with Apple on fixing this issue.

For now please follow the steps below:

  1. Open Education Walkthrough App
  2. Navigate to Settings
  3. Click Buy Premium
  4. Scroll down to “Already purchase a subscription?” and click Restore here
  5. Next, log out, close the app, then open the app and log back in

If you continue to run into challenges, please email us at team@educationwalkthrough.com

Watch how-to video

Updated on January 26, 2022

Was this article helpful?

Related Articles