We work hard to make sure Education Walkthrough supports your observation goals. If you are canceling because of a problem you experienced, please let our support team know so we can make it right. If you still want to cancel, the steps depend on how you purchased your subscription.
Purchased Through the Apple App Store
Subscriptions purchased on an iPhone or iPad are managed by Apple, not by Education Walkthrough. Follow Apple’s cancellation instructions to cancel your subscription from your device.
Purchased Through the Google Play Store
Subscriptions purchased on an Android device are managed by Google. Follow Google’s cancellation instructions to cancel your subscription.
School, District, or Region Licenses
Licenses purchased through a quote, invoice, or purchase order are annual and do not renew automatically through an app store. If you do not wish to renew your licenses for the upcoming year, contact our team and we will note it on your account.
Requesting a Refund
Please note that both Apple and Google do not issue refunds for subscriptions. To request a refund, email our support team and include the date you canceled and a screenshot of your receipt from Apple or Google.
FAQs
I purchased on my phone but do not remember which store.
Check your email receipts. Apple receipts come from Apple, and Google Play receipts come from Google. You can also check the subscription lists in your Apple or Google account using the links above.
I ran into a problem, do I have to cancel?
Not necessarily. Many issues are quick fixes. Reach out to support first and we will do everything we can to help.