• I would like to cancel my subscription.  How do I get a refund?

    The Education Walkthrough team works extremely hard to support all customers and ensure they are 100% satisfied with the solution. If you are canceling due to a problem you experienced, please email our support team to share your experience so we can improve the solution. Bought Subscription on the Apple…

  • Enabling Offline Access

    As of October 2022, Education Walkthrough allows School and District Premium users the ability to complete walkthroughs in offline mode. Completed reports are saved to the user’s device and then uploaded to the cloud when the internet is available. If you have additional questions, please contact support.

  • Error – Teacher Already Exists

    Education Walkthrough only allows a teacher (made up of a First Name, Last Name, and Email) to exist once in the system. If there are duplicate teachers, the system can get confused about which teacher is being observed, leading to data inaccuracies. If you see this error message when attempting…

  • Add shared teachers to your Education Walkthrough account

    Teachers in Education Walkthroughs are created with a first name, last name, and email. Yet, some schools have teachers that work across the district in one or more schools. Additionally, student teachers or substitute teachers also act in this capacity. So how can you set this up in Education Walkthrough?…

  • User Roles

    Education Walkthrough has multiple user roles for individuals, schools, and districts. Each role has a set of permissions and features that differ. PLANS ROLES Individual Premium User School Premium School TeacherSchool LeaderSchool Admin District Premium District TeacherDistrict LeaderDistrict Admin School Premium Role Details Feature School Teacher School Leader School Admin…

  • How to Rate and Review Education Walkthrough on an App Store

    Reviews are an essential component of the App Store. When you review an app, it helps others learn about the app before they download or purchase it. Reviews are also very helpful to developers, so we know what you like about our apps and what we can improve on! So,…