Principals and coaches move between buildings all the time. An assistant principal gets their own school, a coach is reassigned across town, or someone picked the wrong school from the list when they first signed up. Your account is tied to a school, so when you move, your account needs to move too, otherwise your walkthroughs land under the wrong building.
You can request that move from Settings. You pick the school you should be at, we confirm it with your district, and you stay put until the move is approved. You will hear back by email either way.
Request a different school
- Sign in to the web dashboard and open Settings.
- Under User Details, click Edit Profile.
- Under School Name, click Request different school.
- Your current school is shown at the top. Under New School, choose the school you should be at. Only schools in your district are listed.
- Click Submit Request.
You will see Request sent, and a Pending review note stays in your settings showing the move you asked for. Keep working as normal. Nothing changes until we approve it.
If your school is in a different district
The list only shows schools in your current district, because a move across districts needs a closer look. Click My School Is in Another District, type the district and school you should be at, and click Send to Support. Our team makes that move by hand and emails you when it is done.
What happens next
- Approved. You receive an email titled You’ve been moved to [school]. Your account now belongs to the new school. An administrator there finishes setting up your access, which usually means assigning you a license from that school’s pool. Until they do, you can sign in but you may not be able to start walkthroughs.
- Not approved. You receive About your school change request. You stay at your current school and a member of our team reaches out to sort out where you should be.
- Your past walkthroughs stay with the school where they happened. They remain in that school’s reports and the administrators there keep access to them. Your account starts fresh at the new school.
Frequently asked questions
Q: My new school is not in the list.
A: The list only includes schools in your current district. If your new school is in another district, use My School Is in Another District. If it is in the same district and still missing, it may not be set up in Education Walkthrough yet, so ask your District Admin or contact support.
Q: Do my walkthroughs come with me?
A: No. Walkthroughs are the record of what happened in that school’s classrooms, so they stay with the school where you completed them. Your new school starts with a clean slate.
Q: Do I keep my license when I move?
A: No. Licenses belong to the school, not the person, so your old school keeps its seat. An administrator at your new school assigns you one from their pool. See Add Users to Your School for how they do that.
Q: I picked the wrong school in my request. Can I change it?
A: Yes. Open Request different school again and pick the right one. You can only have one request open at a time, so the new pick replaces the old one.
Q: I am a District Admin. Can I move someone myself instead?
A: Yes. District Admins on a premium plan can move users, teachers, walkthroughs, and templates between schools in the district from the Users and Teachers pages. See How to Move Users, Teachers, Walkthroughs, and Templates to Another School.
Q: I observe in several schools. Do I need to move at all?
A: Probably not. District-level users switch between schools from the school dropdown without changing their home school. See How to Switch Schools for District-Level Observations.
Q: What about the mobile app?
A: Make the request from the web dashboard at dashboard.educationwalkthrough.com. The approved move applies to the app as well once you sign in again.