Whitelisting is allowing emails from a specific source into your email’s inbox. It will prevent your email provider from blocking an email as well as preventing an email from being sent automatically into your junk or spam folders.
The simplest method is adding an email address as a contact. Most of our emails are sent from noreply@educationwalkthrough.com and feedback@educationwalkthrough.com. We also use team@educationwalkthrough.com for support. Please add them as contacts.
If your school is your email provider, you will need to reach out to your school’s IT team directly as each school has its own internal process. This article gets into the details from the IT side, please share this article with your IT Team: What can I do if my teachers are not receiving any emails?
For other methods, see the table below.
| Email provider | Mark as ‘not spam’ | Filter | Add as “Safe Sender” |
| Gmail | 1. Go to your ‘Spam’ folder 2. Click on an email from Education Walkthrough 3. Click the “Report not spam” button that appears at the top | 1. Go to ‘Settings’ (the gear icon then ‘Settings’) 2. Go to the ‘Filters and Blocked Addresses’ tab 3. Click on the “Create a new filter” link 4. Enter our email addresses in the ‘From’ field and click “Create Filter” 5. Check the “Never send it to Spam” box and click “Create Filter” | N/A |
| Yahoo! | 1. Go to your ‘Spam’ folder 2. Click on an email from Education Walkthrough 3. Click the “Not Spam” button that appears at the top | 1. Click “Settings” then “More Settings” 2. On the left menu, click “Filters” 3. Click “+ Add new filters” 4. Add a name in the ‘Filter name’ field 5. In the ‘From’ section, select “contains” as the filter criterion then enter “@education walkthrough.com” in the ‘filter value’ field 6. Choose a folder to move Education Walkthrough emails to (e.g. “Inbox”) and click “Save” | N/A |
| Outlook(includes Windows Live Mail, Hotmail and MSN Mail) | 1. Go to your ‘Spam’ folder 2. Right-click on an email from Education Walkthrough 3. Go to “Junk” 4. Click the “Never Block Sender’s Domain” option 5. Click “Ok” | 1. Right-click on an email from Education Walkthrough 2. Go to “Rules” 3. Click on “Create Rule” 4. Click the “From [email address]” box 5. Click the box “Move the item to folder:” and select the folder where you would like to receive the emails (e.g. “Inbox”) 6. Click “OK” | 1. Under the ‘Home’ tab, click “Junk” and “Junk E-mail Options…” 2. Go to the “Safe Senders” tab 3.Click “Add…”Enter “@education walkthrough.com” and click “OK” |