• Dashboard – Save as Draft and Finish Later

    1. Go to Walkthroughs – Education Walkthrough 2. Click on Start 3. Select your options for a walkthrough 4. Click on Submit 5. Click on Save as a Draft 6. Navigate to the Walkthroughs page and click Finish 7. Make any updates to your walkthrough then click Submit 8. Click…

  • December 2022 Product Updates

    Add checkboxes & more with Template Editor 2.0 We decluttered the editor so updating templates feels more like a form. Add new question types, including checkboxes, multiple choice, yes/no, free form, and more. Quickly duplicate a question or delete it with a click of a button. Updates: Add up to…

  • How do I get a receipt for my subscription purchase from Apple?

    Apple handles purchases made from within the Education Walkthrough app. Apple is the only one that can provide a receipt for any purchases made in-app. Apple emails receipts to customers for all purchases, so a receipt for your Education Walkthrough purchase may be sitting in your email inbox or junk/spam…

  • HELP! The app keeps crashing. What do I do?

    We know this is frustrating. Follow these steps to fix it Delete the app from your device (your device will ask about removing your data, with Education Walkthrough, all your data is stored in the cloud, so it is safe even if you delete the app from your device). Go…

  • Using Education Walkthrough in different languages, such as Spanish, French, or German

    The app language does not change, yet users can create a specific walkthrough template in another language. All the fields and content can be in that other language and sent to the teacher. Use Education Walkthrough in another language such as Spanish: Create a new template Enter a template name…

  • Enabling Offline Access

    As of October 2022, Education Walkthrough allows School and District Premium users the ability to complete walkthroughs in offline mode. Completed reports are saved to the user’s device and then uploaded to the cloud when the internet is available. If you have additional questions, please contact support.

  • Error – Teacher Already Exists

    Education Walkthrough only allows a teacher (made up of a First Name, Last Name, and Email) to exist once in the system. If there are duplicate teachers, the system can get confused about which teacher is being observed, leading to data inaccuracies. If you see this error message when attempting…

  • User Roles

    Education Walkthrough has multiple user roles for individuals, schools, and districts. Each role has a set of permissions and features that differ. Our user hierarchy is divided into six roles: school user, school leader, school admin, district user, district leader, and district admin. Each role has different levels of access…