Education Walkthrough Support
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  • How can I remove a user and add another user to my Education Walkthrough Dashboard?

    • August 1, 2022
    • Education Walkthrough Support

    Once you are logged in to your Dashboard, you can easily remove one or more users or add one or more users. Remove a user Log in to the Education Walkthrough Dashboard Once logged in, select a school from the drop-down menu in the top blue bar. Now you are in…

  • How to Rate and Review Education Walkthrough on an App Store

    • July 20, 2022
    • Education Walkthrough Support

    Reviews are an essential component of the App Store. When you review an app, it helps others learn about the app before they download or purchase it. Reviews are also very helpful to developers, so we know what you like about our apps and what we can improve on! So,…

  • Can I pay for Education Walkthrough using my district’s Purchase Order (PO) process?

    • June 29, 2022
    • Education Walkthrough Support

    Pay for Education Walkthrough using my district or school’s Purchase Order (PO) process

  • I’d like to pay by PO. How does the process work for Education Walkthrough?

    • Education Walkthrough Support

    If you’d like to pay by PO with Education Walkthrough, please follow these instructions.

  • Understand EW’s Advanced Analytics

    • April 6, 2022
    • Education Walkthrough Support

    Once you have completed a few walkthroughs you can start to analyze the data. This is one of Education Walkthrough’s most used features! The analytics share a snapshot of the walkthroughs that have been completed and also provide you with a clear visual to identify growth opportunities. You can even…

  • I paid for premium on my device but the app won’t update. What do I do?

    • January 26, 2022
    • Education Walkthrough Support

    We know this is a frustrating situation. We are aware of this challenge and are working with Apple on fixing this issue. First, try this: Logout Close the app from your device Open the app and login Navigate to Settings to verify your Premium subscription. Second, please follow the steps…

  • Search and Manage Education Walkthrough through Apple School Manager

    • May 12, 2021
    • Education Walkthrough Support

    The Apps and Books feature provides a streamlined purchasing process. You can buy apps and books available in the App Store and in Apple Books. Search for an app or book In Apple School Manager, sign in with an account that has privileges to buy content. To view and edit who…

  • Add Users to Your School

    • September 3, 2020
    • Education Walkthrough Support

    As a School and/or District Admin, you have the ability to add users to your school or a school in your district. There are two ways to accomplish this. Option 1 – User already has an account Log in to the Education Walkthrough Dashboard Once you are logged in, select a…

  • I updated the Sharing settings, but my app is not Sharing Teachers or Templates. What do I do?

    • Education Walkthrough Support

    Once these settings have been made. It may take 3-5 minutes for the individual user’s apps to update. If they do not update with the shared teachers or templates, then log out of the app and back in. This should refresh the app. If your sharing is still not working,…

  • In order to share teachers and templates, do I have to go through the app and click “share teachers and templates”? Or is there a way to do it through the Dashboard?

    • Education Walkthrough Support

    This depends on what subscription level of the app that you have. See below for a quick overview and how-to steps: Subscription Level Access Steps Free Not allowed with the Free version. Upgrade to premium, to access the ability to share and many other features. Learn more at plans. Individual…

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