• How to Cancel Your Subscription

    We work hard to make sure Education Walkthrough supports your observation goals. If you are canceling because of a problem you experienced, please let our support team know so we can make it right. If you still want to cancel, the steps depend on how you purchased your subscription. Purchased…

  • How to Import Teachers (CSV or Copy and Paste)

    Setting up a new school year or a new building? Instead of adding teachers one at a time, import your whole roster at once. Education Walkthrough gives you two ways to do it: paste a list directly, or upload a CSV file from Google Sheets or Excel. Open the Import…

  • How to Start and Complete a Classroom Walkthrough (Web Dashboard)

    Ready to observe? This guide walks you through a full classroom walkthrough on the web dashboard, from clicking Start Walkthrough to submitting your completed observation. Start the Walkthrough 1. Log in to your Education Walkthrough account. 2. Click the green Start Walkthrough button at the top of your dashboard. 3….

  • How to Renew Your License

    Education Walkthrough licenses are annual. Renewing keeps your team’s premium access, walkthrough data, and templates without interruption, and you can complete the whole renewal from your dashboard. You can also adjust your license count at renewal time to match your team for the upcoming year. How to Renew 1. Log…

  • Troubleshooting Login and Google Sign-In Issues

    Locked out of your Education Walkthrough account? Most login issues come down to one of a few causes. Work through the steps below in order and you will be back in quickly. 1. Check Which Sign-In Method Your Account Uses There are two ways to sign in to Education Walkthrough:…

  • Welcome! A Guide to the New Education Walkthrough App

    Welcome! We are so excited to introduce you to the brand-new Education Walkthrough mobile app. We’ve rebuilt it from the ground up to be faster, more reliable, and more intuitive, allowing you to focus on what you do best: supporting teachers and students. This guide will walk you through everything…

  • Technical Specifications & IT Deployment Guide for Education Walkthrough

    This article outlines the minimum technical requirements, supported devices, and best‑practice deployment steps for the Education Walkthrough (EW) mobile apps and web platform. Feel free to share this document directly with your IT department or include it in district onboarding materials. 1. Platform Overview Experience Primary Use Access Point Web…

  • How to Switch Schools for District-Level Observations

    For district-level users who need to perform observations across different schools, it’s essential to know how to switch between schools within Education Walkthrough. This guide provides step-by-step instructions on navigating the app and website to access various schools, view teacher profiles, and conduct observations efficiently. Accessing Different Schools Via the…