HELP! The app keeps crashing. What do I do?
We know this is frustrating. Follow these steps to fix it Delete the app from your device (your device will...
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FAQs and Troubleshooting
Common questions answered; common problems solved!
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I moved to another school. How do I change my school name on the app?
You can change your school and district on the mobile app only. Contact support if you have other questions. Open... -
How do I get a receipt for my subscription purchase from Apple?
Apple handles purchases made from within the Education Walkthrough app. Apple is the only one that can provide a receipt... -
Download a receipt for my payment of Education Walkthrough
If you need a receipt for your payment to purchase Education Walkthrough, please follow these steps: Log in to the... -
How can I whitelist email addresses in my personal or school’s email account?
Whitelisting is allowing emails from a specific source into your email’s inbox. It will prevent your email provider from blocking...
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