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FAQs and Troubleshooting

FAQs and Troubleshooting

Common questions answered; common problems solved!

My administrators, instructional coaches, and team members cannot see my created template. How do I share templates in Education Walkthrough?

Sharing templates is a feature for School and/or District Premium users. Learn more about our plans. School and/or District Premium...
Error – Teacher Already Exists

Education Walkthrough only allows a teacher (made up of a First Name, Last Name, and Email) to exist once in...
Using Education Walkthrough in different languages, such as Spanish, French, or German

The app language does not change, yet users can create a specific walkthrough template in another language. All the fields...
HELP! The app keeps crashing. What do I do?

We know this is frustrating. Follow these steps to fix it Delete the app from your device (your device will...
I moved to another school. How do I change my school name on the app?

You can change your school and district on the mobile app only. Contact support if you have other questions. Open...

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